811 TICKET MANAGEMENT

The Most Efficient 811 Ticket Management System Available

Connected to every one call center in North America.

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Powerful Benefits of Using UtiliSphere™ for Your 811 Ticket Management System:

Configurability

With UtiliSphere, you can configure your excavator and one call center positive responses based upon risks to your infrastructure. Easily set up excavator email notifications through our HTML message templates.

Integration with Every One Call Center

Nobody on Earth has our experience handling one call tickets. Irth Solutions offers an accurate and proven integration with every one call center in North America so there’s never any missing data on your ticket.

Visibility

Our platform improves operational visibility because it brings critical information to your internal teams.
UtiliSphere can automatically create internal and external notifications based upon multiple criteria.

Flexible Reporting

Use data collected in UtiliSphere to create your own numeric reports. Identify trends and report on field activities from internal users and external contract locators.

Complete Damage Prevention Suite

We partner with the best and largest damage prevention experts in the industry to provide a full featured suite of solutions and offerings. From the critical hub of 811 ticket management, we support many damage prevention activities including damage investigations, locate audits, monitoring/standby visits, field meets and more.

Unparalleled Insight into Risk

Data collected during damage prevention activities such as locate audits and field meets is used in our platform to give unparalleled visibility into risk. Incorporate other external data sets into your risk profile to ensure that all risk factors are properly accounted for.

Scability

Our customers use UtiliSphere to process 53 million one call tickets per year. Our platform scales to your needs whether you process 150 or 12 million tickets annually.

Reliability

With a rolling year average of 99.95% uptime and availability, you can count on UtiliSphere to be there for your damage prevention efforts.

Reduce Risk and Prevent Damages with UtiliSphere’s Powerful Apps

Our apps provide additional capabilities and insight into your workflow and assets. All apps work seamlessly with UtiliSphere and allow users to gain visibility into their daily operations. 

Monitoring

Automatically trigger a monitoring activity to ensure excavation is performed accurately and safely.

Locate Audit

Capture and score locates, identify technician training gaps, optimize field resources and improve the accuracy of locate services and mapping. 

Pre-Excavation Checklist

Ensure technicians are following regulations and processes with the Pre-Excavation Checklist app.

Damage Investigation

Collect data on critical damage, near misses and more to help improve safety and overall processes.

811 Ticket Management Features

  • Comprehensive one call ticket management
  • Automated ticket screening, routing and dispatching

  • Automated positive response
  • Accurate geo-location mapping and map layers viewable while online or offline
  • Document and image attachments
  • Mobile optimized – any device or OS
  • Flexible, admin-defined apps for data capture
  • Automated, customizable workflows
  • Work portal for tasks, alerts and notifications

  • Reporting and analytics

  • Seamless integrations with internal and external systems
  • Locate accuracy and training utilizing virtual reality

When it comes to damage prevention, nobody has Irth Solutions’ experience with 811 ticket management.

Our customers in the energy, municipality, gas utility, telecommunications and electric utility industries have millions of miles of pipelines, cables and critical infrastructure that need constant, vigilant protection. We understand that one misguided excavation can result in serious injury to workers or a massive outage that could be crippling to business and communities.

By using Irth Solutions’ cloud-based platform, UtiliSphere, companies can electronically receive, respond to and resolve excavation requests. Our solution is connected to every one call center in North America, so you can manage 811 tickets from wherever your critical infrastructure is. Our technology is also constantly updated to adhere to regulations across all states, provinces and territories. We’re committed to ensuring your critical assets are functioning and protected from potential damage.

Protect your critical infrastructure, improve public safety and meet time-sensitive regulations — all from one platform.

Irth Solutions is the leading provider of cloud-based asset protection solutions to improve resilience of critical asset infrastructure, including their flagship solution for 811 ticket management. Artificial intelligence and analytics power additional insights for early detection of emerging problems. Irth Solutions has helped hundreds of customers execute the work that is most important to their success in a world where safety, resilience and reliability are paramount. 

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