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Case Study

Case Study: From Utility
Strikes to 573 Days of Safety

Kana Pipeline eliminates ticket chaos and gains full operational control with Irth’s 811spotter

Kana Pipeline is a Southern California contractor specializing in underground wet utilities, including storm drains, sewers, and water systems. With dozens of active job sites and hundreds of simultaneous 811 tickets, the company needed a safer, more reliable way to manage compliance and protect crews in the field.

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25 field foremen working across multiple job sites

Up to 400 active 811 tickets at any given time

Manual ticket tracking using spreadsheets, emails, and phone calls

Growing safety and compliance risk as operations scaled

Challenges

No single source of truth for ticket status and utility responses

Missed or delayed photo documentation from the field

Manual renewals slipping through the cracks

Limited real-time visibility between office and field teams

An undesirable number of at-fault utility strikes

Challenges_Kana Pipeline_Damage Prevention_811spotter

Solution

Kana Pipeline implemented Irth’s 811spotter, a ticket-management platform built specifically for contractors.

Key capabilities used:

Automated 811 ticket renewals

Centralized dashboard for ticket status, photos, notes, and responses

Mobile photo capture directly tied to utility responses

Color-coded maps showing active, cleared, and pending sites

Real-time visibility shared between office and field teams

Damage Prevention - Tasks

573 consecutive days without an at-fault utility strike

Zero missed ticket renewals

400+ tickets managed in real time without spreadsheets

Faster onboarding for new team members

Improved coordination between coordinators and foremen

Reduced downtime and fewer scheduling conflicts