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Case Study

 

Modernizing Stakeholder Engagement

Strengthening Social License Through Smarter Stakeholder Engagement

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Context
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Agnico Eagle Mines Limited (AEM) is a senior Canadian gold mining company headquartered in Toronto, operating since 1957.
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AEM has operated in Nunavut since 2007, one of Canada’s most remote regions with a predominantly Inuit population.
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Inuit Impact and Benefit Agreements (IIBAs) are required to ensure Inuit input, community benefits, and impact mitigation across projects.
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AEM needed stronger tools to manage community relations data, improve reporting, and support measurable, continuous improvement.

Challenges

  • Stakeholder work was managed inconsistently across users, with limited standard tracking.
  • Email- and spreadsheet-based follow-ups made information hard to find and easy to miss.
  • Incomplete data reduced visibility into issues and limited long-term engagement improvement.
  • Weekly operational reporting and TSM expectations increased the need for accurate, measurable tracking.
Challenges -Agnico-Eagle- Modernizing Stakeholder Engagement

Solutions

 

Agnico Eagle selected and implemented Borealis (now Irth for Stakeholder Engagement) after evaluating 10 systems. Key requirements supported include:

  • Reporting and analytics
  • Configuration options
  • Offline capabilities
  • High security
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Key Benefits and Results

Centralized and categorized community communications in one system.

Improved tracking of compliance issues, complaints, and follow-ups.

More complete and reliable stakeholder data for day-to-day use.

Faster weekly reporting with stronger analytics and fewer gaps.

Better internal task management to support accountability and follow-through.

Improved documentation of field meetings and engagement activities.

Stronger engagement with Inuit communities, supporting social license to operate.

 

‘‘We have just started to play with the software and the potential is huge; every day, we discover a little more how it can make our work easier and more impactful.’’

Candace Ramcharan - General Supervisor, Community Relations at AEM
Agnico-Eagle-Case Study- Modernizing Stakeholder Engagement