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Case Study

 

Data-Driven Stakeholder Insights for Utilities

How ENMAX Improved Project Coordination and Communication Tracking Using Irth for Stakeholder and Land Management

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Context
icon_customer-success

ENMAX’s Customer Intake team manages multiple concurrent infrastructure and stakeholder-related projects across departments.
communications and grivances

Growing communication volumes required stronger visibility into stakeholder interactions and parcel-level activity.
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Leadership sought centralized dashboards to improve reporting, coordination, and internal handoffs between teams to practice responsible stakeholder and community engagement.

Challenges

  • Limited visibility into communication trends across projects and timeframes.
  • Inconsistent tracking of stakeholder communications by subject, parcel, and activity type.
  • Manual coordination of stakeholder records between the company’s different teams.
  • Difficulty generating actionable insights from existing data.
ENMAX_Challenges

Solutions

 

Irth for Stakeholder and Engagement and Land Management

computer-borealis

 

‘‘Everything is in the system and allows you to look at it in a number of different ways. Borealis (now Irth for Stakeholder and Land Management) improves both the efficiency and quality of the service you’re delivering as well as the relationship you have with customers on the ground. It’s an endless list of opportunities.’’

Judy Morgan, Manager, Customer & Stakeholder Relations at ENMAX

Key Benefits and Results

Rapid visibility into communication trends and stakeholder activity.

Consistent processes across intake, stakeholder, and construction teams.

Improved project coordination through standardized handoffs.

Parcel-level mapping enables more targeted engagement strategies.

Expanded internal adoption as other departments leverage stakeholder data insights.

New opportunities for long-term process improvements driven by centralized data.

 

‘‘Borealis (now Irth for Stakeholder and Land Management) has improved the quality of what we do. We’re now spending more time doing what we should be doing – engaging stakeholders and addressing issues – as opposed to wasting time filing information and then searching high and low for this information later on. If you want to know what happened, you just look in Borealis.’’

Judy Morgan, Manager, Customer & Stakeholder Relations at ENMAX

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Enmax-Case-Stuady