811 Ticket Management System | Irth

Connected to Every One Call Center in North America and Powered by Irth Utilisphere™ and Irth Digtix, We’re More Than Just Ticket Management

Scalable and reliable with a 99.99% uptime, Irth’s offering for one call ticket management software provides a range of functionality and features, including automated ticket screening, routing and dispatching, automated positive response, geo-location mapping, document and image attachments, mobile optimization, customizable workflows, reporting, more. It also offers seamless integrations with internal and external systems and utilizes augmented reality for locate accuracy and training, providing an unparalleled insight into risk.

Configurability

Configure your excavator and one call center positive responses based upon risks to your infrastructure. Easily set up excavator email notifications through our HTML message templates.

Integration with Every One Call Center

Irth offers an accurate and proven integration with every one call center in North America. Tickets from one call centers get created in Utilisphere and ticket responses get associated with the correct ticket automatically.

Visibility

Our platform improves operational visibility because it brings critical information to your internal teams. Automatically create internal and external notifications based on multiple criteria.

Flexible Reporting & Dashboards

Use collected data to create your own numeric reports. Identify trends and report on field activities from internal users and external contract locators.

A Complete Damage Prevention Suite

We partner with the best and largest damage prevention experts in the industry to provide a full featured suite of solutions and offerings. From the critical hub of 811 ticket management, we support many damage prevention activities including damage investigations, locate audits, monitoring/standby visits, field meets, and more.

Unparalleled Insights into Risk

Data collected from external data sources and during damage prevention activities such as locate audits and field meets is used in our platform to give unparalleled visibility. Our AI and machine learning models analyze and identify the likelihood and impact of an event.

Scalability

Our customers trust us to process more than 100 million one call tickets per year. Our platform scales to your needs whether you process 150 or 12 million tickets annually.

Reliability

With a rolling year average of 99.99% uptime and availability, you can count on us to be there for your damage prevention efforts.

Continuous Improvement

Create learning paths to make it easy for people to learn with the ability to continuously improve your trainings.

Flexible Features

Scalable and flexible user management features for users and user groups.

Competency Metrics

Quality assurance assessments and training make it easy to track training competency metrics.

Certifications

Manage team’s certification and continuing education progress.

Reduce Risk and Prevent Damages with Intelligent Forms & Workflows

Our intelligent forms provide additional capabilities and insight into your workflow and assets. All forms work seamlessly to allow users to gain visibility into their daily operations.

Monitoring

Automatically trigger a monitoring activity to ensure each excavation is performed accurately and safely.

Locate Audit

Capture and score locates, identify technician training gaps, optimize field resources, and improve the accuracy of locate services and mapping.

Pre-Excavation Checklist

Ensure technicians are following regulations and processes with the Pre-Excavation Checklist form.

Damage Investigation

Collect data on critical damage, near misses, and more to help improve safety and overall processes.

811 Ticket Management

Comprehensive one call ticket management

Predictive and prescriptive analytics with AI

Automated ticket screening, routing, and dynamic dispatching

Automated positive response to one call and excavators

Accurate geo-location mapping and map layers viewable whether online or offline

Document and image attachments

Native applications for iOS, Android, and Windows

Fully configurable workflows for field operations (locate audits, damage investigations, claims processing, etc.)

Automated, customizable workflows

Work portal for tasks, alerts, and notifications

Reporting and analytics featuring Microsoft Power BI

Seamless integrations with internal and external systems

Locate accuracy and training

When It Comes to Damage Prevention, Nobody Has Irth’s Experience with 811 Ticket Management

Our customers in the energy, gas utility, telecommunications, and electric utility industries have millions of miles of pipelines, cables, and critical network infrastructure that need constant, vigilant protection. We understand that one misguided excavation can result in serious injury to workers or a massive outage that could be crippling to business and communities.

By using Irth’s cloud-based platform, companies can electronically receive, respond to, and resolve excavation requests. Our solution is connected to every one call center in North America, so you can manage 811 tickets no matter where your critical network infrastructure is. Our technology is also constantly updated to adhere to regulations across all states, provinces, and territories. We’re committed to ensuring your critical assets are functioning and protected from potential damage.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

When it comes to damage prevention, nobody has Irth’s experience with 811 ticket management.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

Irth’s market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility, and telecom companies across the U.S. and Canada trust Irth for damage prevention, asset integrity, land management, and training solutions. Powered by business intelligence, analytics, and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment. Irth has been the top provider for 811 (one call) ticket management and utility locating software since 1995.

Contact

5009 Horizons Drive
Columbus, OH 43220

614.784.8000

sales@irthsolutions.com

support@irthsolutions.com

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