How UtiliSphere™ and SmartScore Helped Crown Castle Reduce Network Asset Damages by 19%

Crown Castle’s more than 5,000 employees maintain critical communications infrastructure that includes more than 85K route miles of fiber, 40K towers and 115K small cells across the nation. They understand how essential network reliability is within a competitive marketplace and the value of reducing repair and recovery costs.

By combining best practices with UtiliSphere and SmartScore, Crown Castle has:

• Created a robust and proactive damage prevention program
• Experienced a 19% drop in damages
• Reduced maintenance and repair costs by 17%
• Enhanced its current processes

A robust damage prevention program includes:

• Support of company leadership
• Strategic engagements with CGA, contract locators, software providers and frequent third-party offenders
• Improved internal processes and comprehensive tools that capture rich data and make it accessible
• Dedicated damage prevention resources
• Focus on tactical defenses such as solid field communication and risk scoring

After experiencing positive results in reducing damages and costs in its southern region, Crown Castle aims to replicate and expand its new processes across the country. UtiliSphere and SmartScore help Crown Castle scale through automation and be more efficient in its risk management and damage prevention efforts.

“Crown Castle’s southern region has been able to reduce third-party and network asset damages by 19% and reduce repair and maintenance expenses by 17% in under a year.”