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Case Study

 

Mapping Stakeholders and Grievances in Real Time

Using GIS and Structured Complaint Tracking to Improve Mitigation and Responsiveness During Highway Redevelopment

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Context
Highway redevelopment projects

Active highway redevelopment projects with geographically dispersed stakeholders.
communications and grivances

Increased volume of stakeholder communications and grievances as construction advanced.
Clearer geographic visibility

Need for clearer geographic visibility into stakeholder concerns and engagement history.

Challenges

  • Limited ability to visualize stakeholders and grievances in relation to project locations.
  • Difficulty maintaining and tracking stakeholder contact records.
  • Need to communicate construction progress to the state Department of Transportation (DOT) throughout the project.
Challenges-Transportation-Case Study

Solutions

 

Irth for Stakeholder Engagement software

computer-borealis

 

‘‘Everything in Borealis (now Irth for Stakeholder Engagement) is very customizable – reports, dashboard, lists. We even created categories for individuals and organizations to better understand people’s relationships and affiliations, and an auto-generated error report to see if stakeholders haven’t been assigned a category.’’

Key Benefits and Results

Engagement planning tools simplify the creation of strategic, stakeholder-specific outreach plans with concrete activities and tasks.

Faster identification of grievance clusters enables proactive mitigation.

Improved coordination with contractors through map-based reporting and detailed location data.

Structured tracking replaces “hit-or-miss” follow-ups with transparent complaint management.

DOT receives automated reporting monthly and read-only access to review reports and stakeholder information independently.

 

‘‘Borealis (now Irth for Stakeholder Engagement) is much more feature rich than other platforms, but the graphics and interface are really user friendly. It’s powerful, but not intimidating. The customer service and training are excellent. If you have a question, you can always get ahold of someone.’’

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Case-study-stakeholder-engagement-in-transportation