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Case Study

 

Case Study: ChargeEPC
Gains Operational Control

Cutting 811 ticket volume
in half with Irth’s 811spotter

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Context
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ChargeEPC is a construction contractor specializing in large-scale energy infrastructure projects across California, Oregon, and Washington, with expansion plans throughout the Western U.S.
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The company manages more than 1,000 active 811 tickets at any given time, coordinating crews across multiple states where real-time visibility and strict compliance are critical to safe operations and project schedules.
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As ticket volume and geographic scope increased, ChargeEPC needed a purpose-built solution to regain control and reduce risk.

Challenges

  • Disconnected ticket management tools with heavy manual oversight 
  • One-person dependency for company-wide ticket tracking 
  • Tickets renewed months or years after jobs were completed 
  • Thousands of unnecessary open or “zombie” tickets 
  • Increased liability due to missed or unclear positive responses 
  • Limited real-time visibility for field and office teams 
Challenges_ChargeEPC Gains Operational Control

 

‘‘Due to the nature of our work and how we’re constantly working in new locations, we can’t afford gaps in ticket management.’’

Alec Blodgett, P.E.
Enterprise Applications Manager, ChargeEPC

Solution

 

ChargeEPC implemented Irth’s 811spotter, a platform built specifically for contractors managing 811 tickets.

Key capabilities used:


Centralized ticket management linked directly to job records

Automated renewals and positive response tracking

Mobile app access for field crews

Map-based visibility of active tickets and work zones

Color-coded status indicators showing dig readiness

The rollout focused on ease of use, driving rapid adoption across both field and office teams.

Damage Prevention - Tasks

Key benefits and results

50 percent reduction in open 811 tickets within days

2,000 plus legacy tickets identified and cleaned

100 percent visibility across field and office operations

Near-universal adoption within weeks of rollout

Faster project starts through real-time response visibility

Reduced liability with automated closures and clear safety indicators

Empowered field crews with direct access to ticket status

 

‘‘811spotter gives us the visibility and control we always needed but never had. We’re finally confident that our ticket system reflects the reality on the ground.’’

Alec Blodgett, P.E.
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