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Case Study

 

Extracting Valuable Insights During Project Exploration

Building Stakeholder Trust and Institutional Memory in a Remote, High-Stakes Mining Project

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Context
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SMFG’s Nimba Iron Ore Project aims to responsibly develop a remote iron ore deposit in Guinea’s Nimba mountain range, a UNESCO World Heritage Site.
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Long-term project requiring sustained community engagement throughout research, studies, and negotiations in a remote location with dramatic weather fluctuations and complex social issues.
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Unlike most mining projects, SMFG implemented Borealis (now Irth for Stakeholder Engagement) during project exploration (rather than waiting for the feasibility phase) to ensure transparent, responsible development from day one.

Challenges

  • All project information was stored in shared folders with no clear filing protocols, making it difficult to locate information quickly and easy to misplace critical documents.
  • Team members forgot to save communications from personal devices; the decade-long development timeline risked losing early stakeholder interaction history.
  • Without structured data, generating reports required extensive manual work and time.
  • The team needed to prepare for the feasibility phase when the data volume would dramatically increase.
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Solutions

 

Irth for Stakeholder Engagement software with add-on modules:

  • Grievance Management
  • Social Investment
  • Compliance Management
  • Monitoring & Evaluation
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‘‘Borealis (now Irth for Stakeholder Engagement) has greatly improved the way we work, manage information, and interact with stakeholders. It even helps us to assess how we manage our relationships with local communities.’’

Pepe Kolie, Community and External Relations Superintendent at SMFG

Key benefits and results

Complete stakeholder interaction histories are viewable immediately; no confusion about where information is saved.

Weekly reports generate automatically every Friday; real-time dashboards show trends and metrics at a glance.

New employees get up to speed efficiently with centralized institutional memory that remains accessible even when team members leave.

Baseline studies from the exploration phase create documented benchmarks for future environmental and social impact monitoring.

Team proficient with Irth for Stakeholder Engagement before the feasibility phase brings high-volume data management needs; reduced stress through well-documented compliance.

 

‘‘The level of control we currently have with Borealis will allow us, even if the volume of work multiplies as we enter the construction phase, to easily maintain our activities since we are already comfortable with the system.’’

Pepe Kolie, Community and External Relations Superintendent at SMFG

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