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Case Study

 

Putting Stakeholder Data to Work

Turning Stakeholder Engagement Data into Actionable Insights to Strengthen Trust and Reduce Risk

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Context
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Yamana Gold’s Wasamac mining project required structured stakeholder engagement across the project lifecycle.
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Consultation activities generated large volumes of communications, comments, and grievances requiring centralized tracking.
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Leadership, including the project consultant, needed reliable, accessible data to support reporting, public hearings, and proactive risk management.

Challenges

  • Field teams needed real-time access to stakeholder history before engaging with individuals.
  • Without structured processes, engagement documentation risked being delayed, inconsistent, or lost.
  • Recurring community concerns were difficult to identify without consolidated tracking.
  • Monthly corporate reporting required organized, defensible stakeholder data across teams.
Challenges-Yamana Gold Case study

Solutions

 

Irth for Stakeholder Engagement software

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‘‘The most useful features are being able to manage stakeholder contact information with the application on my cell phone and being able to enter information about situations occurring in the field right in the application.’’

Marcel St-Pierre, Yamana Gold

Key Benefits and Results

Complete stakeholder histories and mobile data entry improve engagement quality and ensure accurate capture of communications and grievances.

Structured tracking helps quickly identify recurring community concerns and emerging risks.

Data-driven insights enable proactive mitigation and stronger stakeholder trust.

Automated reporting reduces manual effort and improves analytical focus.

Consistent documentation and rapid record retrieval strengthen data integrity and public hearing readiness.

 

‘‘Borealis (now Irth for Stakeholder Engagement) helps us collect stakeholder comments during our consultation activities and plan the necessary measures and commitments to address them. During future public hearings, our teams are confident that they can quickly and easily retrieve information associated with the consultation process.’’

Marc-André Lavergne, Regional & Wasamac General Manager

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