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Case Study

 

Stronger Stakeholder Engagement for Mining Exploration

How PanAust Strengthened Stakeholder Trust in Myanmar Using Irth for Stakeholder Engagement

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Context
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PanAust is an Australian-headquartered copper and gold producer with operations across Laos and Papua New Guinea, and is expanding exploration activities into Myanmar.
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Exploration licensing efforts in the Sagaing Region required stronger, more structured stakeholder engagement due to historical community concerns about mining.
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Existing community relations processes lacked a centralized system to document engagement activities, track stakeholder data, and support social license to operate.

Challenges

  • Securing local acceptance for exploration projects in a region with a poor perception of mining activities.
  • Fragmented and inconsistent stakeholder documentation processes made it difficult to track engagement history and grievances across field teams.
  • Manual processes slowed response times to stakeholder concerns.
  • Field staff was unfamiliar with formal information management systems, so the software needed to be user-friendly and intuitive for users whose first language was not English.
Challenges-Pan-Aust-Case-Study

Solutions

 

Irth for Stakeholder Engagement software.

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‘‘Stakeholder engagement is worthless if it’s not properly documented. Since using Borealis (now Irth for Stakeholder Engagement), things have been much more organized, and it’s far easier for me to keep track of what my teams in the field are actually doing.’’

Jay Martin - External Affairs Manager, PanAust

Key Benefits and Results

Better visibility into field team activities and stakeholder interactions.

Stronger stakeholder relationships through informed, consistent communication.

Improved documentation supporting exploration license efforts.

Better visibility into field team activities and stakeholder interactions.

Stronger stakeholder relationships through informed, consistent communication.

Improved documentation supporting exploration license efforts.

 

‘‘The faster you can respond to people’s concerns, the happier they are with the project and the better they see that you are taking care of their concerns. Borealis’ (now Irth for Stakeholder Engagement) ability to put all the information you need right at your fingertips is a big plus.’’

Jay Martin - Jay Martin - External Affairs Manager, PanAust

Download the full version of the case study
Pan-Aust-Case-Study