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811 Ticket Management for Contractors

Automate 811 Ticket Management, Reduce Risk, and Streamline Communication Between the Office and Field with 811spotter

With Irth’s 811spotter, contractors can stop wasting time on ticket renewals, chasing locator responses and copying the same ticket information into different tracking systems. Automation takes care of the paperwork and manual steps that hold up the work, and real-time updates keep your office and field in sync — no more calls, no more guesswork. 

Purpose-built for contractors who can’t afford delays, downtime, or at-fault damages, 811spotter helps crews dig safely,  stay compliant, and keep projects on schedule. With one place for ticket status, utility responses, contact info, and site photos, 811spotter provides everyone what they need to proceed with confidence. 

Contractors using 811spotter report fewer damage claims, faster job starts, and clearer communication between office and field. It’s a simple change that delivers serious results.

 

 

Built for Contractors to Streamline the Entire 811 Process

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Stay in Control of Every Ticket

Say goodbye to spreadsheets and manual tracking. 811spotter keeps your tickets organized, trackable, and up to date.


 

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Keep Office and Field Connected

Give the field everything they need, mapped tickets, utility responses, locator contacts, without having to call the office. And with real-time updates flowing both ways, nothing gets lost in translation.

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Maintain Total Compliance

Stay ahead of renewals, expirations, and state-specific requirements with automated alerts that keep your crews protected and your jobs legal.

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Keep the Work Moving

Catch issues early and stay on schedule with timely ticket updates and utility responses, all in one place, ready when you need them.

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Protect Your Crews and Your Reputation

Prevent at-fault damages before they happen. Timely alerts, mapped responses, and documentation keep your teams informed and your company covered.

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Save Time, Skip the Rework

Stop copying the same info from emails and portals. Cut down on mistakes and give your team back hours each week by eliminating double entry.

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Built for Contractors, On Purpose

This isn't a retrofit or a workaround.
811spotter was designed from day one by people who understand how contractors work, and what they really need in the field.


 

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More Than a Learning Management System (LMS)

Train workers and simplify the complexity of governance and compliance to mitigate risk with data and reporting.

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Continuous Improvement

Create learning paths to make it easy for people to learn with the ability to continuously improve your trainings.

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Flexible Features

Scalable and flexible user management features for users and user groups.

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Competency Metrics

Quality assurance assessments and training make it easy to track training competency metrics.

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Certifications

Manage team’s certification and continuing education progress.

811 Ticket Management for Contractors 

Construction contractors need accurate, timely locates to keep crews safe, prevent damages, and keep projects on schedule. With Irth’s 811spotter, 811 ticket management is easier because we built a tool designed for contractors. Our platform:

Connects With Ease:

Plugs into existing tools and data sources so setup is quick and effortless.

Displays All Tickets

Provides contractors with a summary of all tickets and expanded details, including utility responses and contacts.

Extends Field Capabilities

The mobile app streamlines collaboration between the office and the field, enabling photo uploads and communication logging on the go.

Pricing

Affordable Pricing Based on 811 Ticket Volume. 

All Plans Come With Unlimited Access for Your Whole Team.

Starter
Free
  • Ticket Management (multiple states & notification centers)
  • Map View with Polygons (select states only)
  • iOS & Android Apps
Plus
$100 / Month
+ $1 per ticket
  • All the Benefits of the Starter Package
  • Notes, Photos & File Attachments
  • Project Management, Accounting & Other Integrations
  • Email Notifications
  • Technical Support via Email & Chat
Advanced
$200 / month
+ $2 per ticket
  • All the Benefits of the Starter and Plus Package
  • Custom Job & Ticket Fields
  • Contact Management
  • Automated Renewals & Actions (select states only)

811 Ticket Management


Checked-OutlinedComprehensive one call ticket management

Checked-OutlinedPredictive and prescriptive analytics with AI

Checked-OutlinedAutomated ticket screening, routing, and dynamic dispatching

Checked-OutlinedAutomated positive response to one call and excavators

Checked-OutlinedAccurate geo-location mapping and map layers viewable whether online or offline

Checked-OutlinedDocument and image attachments

Checked-OutlinedNative applications for iOS, Android, and Windows 

Checked-OutlinedFully configurable workflows for field operations (locate audits, damage investigations, claims processing, etc.)

Checked-OutlinedAutomated, customizable workflows

Checked-OutlinedWork portal for tasks, alerts, and notifications

Checked-OutlinedReporting and analytics featuring Microsoft Power BI

Checked-OutlinedSeamless integrations with internal and external systems

Checked-OutlinedLocate accuracy and training 

Damage Prevention - Tasks

When it comes to damage prevention, nobody has Irth’s experience with 811 ticket management.

Our customers in the energy, gas utility, telecommunications, and electric utility industries have millions of miles of pipelines, cables, and critical network infrastructure that need constant, vigilant protection. We understand that one misguided excavation can result in serious injury to workers or a massive outage that could be crippling to business and communities.

By using Irth’s cloud-based platform, companies can electronically receive, respond to, and resolve excavation requests. Our solution is connected to every one call center in North America, so you can manage 811 tickets no matter where your critical network infrastructure is. Our technology is also constantly updated to adhere to regulations across all states, provinces, and territories. We’re committed to ensuring your critical assets are functioning and protected from potential damage.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

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Resources

Articles, Case Studies, News, and More

The latest industry news, interviews, technologies, and resources.

Colorado 811 (CO811) Announces Partnership with Irth Solutions to Launch Irth Exactix One Call Software

Irth Exactix will significantly enhance the accuracy, efficiency, and safety of excavation and damage-prevention...

Why 811spotter Joined Irth

Before 811spotter, Jeff and I spent our careers building technology for the construction industry. We helped launch the...

Q&D Construction Scores Operational and Cost Wins With 811spotter

Multi-state contractor Q&D Construction was wasting time and money with an outdated 811 ticket management process. By...

When It Comes to Damage Prevention, Nobody Has Irth’s Experience with 811 Ticket Management

Our customers in the energy, gas utility, telecommunications, and electric utility industries have millions of miles of pipelines, cables, and critical network infrastructure that need constant, vigilant protection. We understand that one misguided excavation can result in serious injury to workers or a massive outage that could be crippling to business and communities.

By using Irth’s cloud-based platform, companies can electronically receive, respond to, and resolve excavation requests. Our solution is connected to every one call center in North America, so you can manage 811 tickets no matter where your critical network infrastructure is. Our technology is also constantly updated to adhere to regulations across all states, provinces, and territories. We’re committed to ensuring your critical assets are functioning and protected from potential damage.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

Damage Prevention - Maps & Pins

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