Implementing New Technology in Utilities: What Separates Success from Failure
Over the past two decades, aging infrastructure, rising generation and transmission costs, regulatory pressure, and...
Case Study
Consumers Energy
How a Public Utility Company in Michigan Gained Field Process Improvements
Comprehensive one call ticket management
Predictive and prescriptive analytics with AI
Automated ticket screening, routing, and dynamic dispatching
Automated positive response to one call and excavators
Accurate geo-location mapping and map layers viewable whether online or offline
Document and image attachments
Native applications for iOS, Android, and Windows
Fully configurable workflows for field operations (locate audits, damage investigations, claims processing, etc.)
Automated, customizable workflows
Work portal for tasks, alerts, and notifications
Reporting and analytics featuring Microsoft Power BI
Seamless integrations with internal and external systems
Locate accuracy and training
Capture data for multiple routes for route selection and planning
Assign costs per parcel for project budgeting
Manage information relating to permitting applications
Prioritize projects across portfolio
Track status of land rights acquisition against schedule
Acquisition KPI and progress reporting
Workload balancing and performance measurements
Document preparation using organization approved templates
Track contacts and log conversations
Manage payments for land costs and damages
Capture special conditions and deviations from standard agreements
Track compliance with agreement terms and conditions
Monitor expirations and renewals
Track lease payment obligations for financial reporting
Track encroachments
Manage supplemental agreements
Electronically capture agreement signatures
Case Study
Amping Up Reporting
Learn how Hydro One improved consultation reporting, accountability, and collaboration with Irth for Stakeholder Engagement software.
Centralize all stakeholder data in one system of record
Map relationships and influence across stakeholders
Log every interaction across all channels, including in-person meetings, calls, emails, and social media
Monitor engagement progress in real-time
Develop targeted engagement strategies for key individuals, communities, and stakeholder groups
Retrieve historical interactions instantly to support informed decisions and compliance reporting
Visualize elected officials in relation to assets and project areas to identify who to engage and when
Manage the full lifecycle of donations, sponsorships, scholarships, and contributions in one place
Eliminate back-and-forth communication and standardize intake with a structured request portal
Apply consistent policies and approval workflows
Track outcomes and demonstrate tangible benefits to stakeholders and communities
Manage community benefits agreements from negotiation to delivery
Maintain a documented history of all requests, screening decisions, and activity trails
Log and manage all complaints in a secure, centralized grievance register
Assign owners, set deadlines, and automate reminders to ensure timely resolution
Track every issue from intake to outcome with a full audit trail
Allow anonymous submissions through a public-facing portal
Filter and visualize grievances by type, risk level, geography, and related assets
Align with global standards including GRI, IFC, IPIECA, and ICMM
Training & Operator Qualifications
Deliver targeted, on-demand employee training and education to drive safety, promote continuing education, and meet organizational learning objectives.
