811 Ticket Management System | Irth | 811 Ticket Risk Scoring

Predict Incident Likelihood, Understand Impact, and Intervene Before Damage Occurs

Irth Insights for 811 Ticket Risk Scoring’s industry-leading AI engine analyzes every 811 ticket, scoring incident likelihood and explaining the reasoning, so your team can act with precision, not guesswork. Models can be trained on aggregated data across Irth’s network or tailored to your organization’s own history, ensuring broad intelligence and customer-specific accuracy.

The impact is measurable: clients reduce excavation damages by over 30% while increasing field locate efficiency by 20%. By pinpointing the highest-risk tickets — where 50% of damages are concentrated in just 8% of excavations — teams can prioritize experienced locators before excavation begins and focus expertise where it drives the greatest outcomes.

The result is a smarter, more transparent damage prevention program with the intelligence and control to make better decisions at scale.

Incident Likelihood Scoring

Every ticket receives an AI-generated percentile score reflecting its likelihood of resulting in an excavation incident, calculated from your actual damage history and risk criteria.

Plain-Language Risk Reasons

An LLM generates a readable explanation for every score, so your team understands the “why” behind the risk, building trust in the AI and enabling confident action.

Intelligent Ticket Routing

Automatically route high-risk tickets to experienced locators, send low-risk tickets through efficient workflows, and flag ambiguous ones for human review without manual triage.

Risk-First Clearing Controls

Configurable thresholds ensure that no ticket above your defined risk level can be automatically cleared.

Audit Direction & Oversight

Direct auditors toward your highest-risk work. Smart Scores ensure quality reviews are concentrated where they have the greatest impact on safety and compliance outcomes.

Continuously Retraining Models

Models retrain automatically as new data flows in. When risk behavior shifts by state, excavator, and season, Irth Insights adapts.

Continuous Improvement

Create learning paths to make it easy for people to learn with the ability to continuously improve your trainings.

Flexible Features

Scalable and flexible user management features for users and user groups.

Competency Metrics

Quality assurance assessments and training make it easy to track training competency metrics.

Certifications

Manage team’s certification and continuing education progress.

When It Comes to Damage Prevention, Nobody Has Irth’s Experience with 811 Ticket Management

Our customers in the energy, gas utility, telecommunications, and electric utility industries have millions of miles of pipelines, cables, and critical network infrastructure that need constant, vigilant protection. We understand that one misguided excavation can result in serious injury to workers or a massive outage that could be crippling to business and communities.

By using Irth’s cloud-based platform, companies can electronically receive, respond to, and resolve excavation requests. Our solution is connected to every one call center in North America, so you can manage 811 tickets no matter where your critical network infrastructure is. Our technology is also constantly updated to adhere to regulations across all states, provinces, and territories. We’re committed to ensuring your critical assets are functioning and protected from potential damage.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

When it comes to damage prevention, nobody has Irth’s experience with 811 ticket management.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

Irth’s market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility, and telecom companies across the U.S. and Canada trust Irth for damage prevention, asset integrity, land management, and training solutions. Powered by business intelligence, analytics, and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment. Irth has been the top provider for 811 (one call) ticket management and utility locating software since 1995.

Contact

5009 Horizons Drive
Columbus, OH 43220

614.784.8000

sales@irthsolutions.com

support@irthsolutions.com

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