811 Ticket Management System | Irth

Reduce Manual Screening, Minimize Truck Rolls, and Improve Field Productivity with Irth Insights

Irth Insights for 811 Ticket Screening helps damage prevention teams automatically determine which 811 tickets can be cleared and which require field work, allowing locators to spend more time working high-risk tickets to reduce damages. By learning from historical ticket outcomes and human decisions, the system delivers intelligent screening recommendations that streamline workflows and lower operational costs. Administrators can further refine automation using Smart Score by creating rules that evaluate multiple ticket variables and trigger actions based on those conditions.

Reduced Truck Rolls

Automatically identify tickets that do not require onsite locates, lowering labor and operational costs while ensuring field resources are deployed where they are truly needed.

Improved Field Productivity

Field technicians spend less time reviewing tickets and more time performing locates, reducing time in trucks and increasing daily throughput.

Faster Screening Workflows

AI-driven recommendations help screeners focus on higher-risk tickets, with clear visibility into why a recommendation was made directly within Utilisphere, eliminating guesswork and increasing confidence in decisions.

Consistent, Transparent Decision-Making

Apply data-driven screening logic based on historical outcomes, with the ability to see the reasoning behind recommendations and align decisions with evolving business policies.

Configurable Automation

Organizations define thresholds and workflows to align with internal processes, ensuring automation reflects company-specific standards and risk tolerance.

Continuous Learning and Optimization

Models are retrained using new ticket data and regularly reviewed with customers to ensure performance remains aligned with changing operational priorities and business goals.

Continuous Improvement

Create learning paths to make it easy for people to learn with the ability to continuously improve your trainings.

Flexible Features

Scalable and flexible user management features for users and user groups.

Competency Metrics

Quality assurance assessments and training make it easy to track training competency metrics.

Certifications

Manage team’s certification and continuing education progress.

When It Comes to Damage Prevention, Nobody Has Irth’s Experience with 811 Ticket Management

Our customers in the energy, gas utility, telecommunications, and electric utility industries have millions of miles of pipelines, cables, and critical network infrastructure that need constant, vigilant protection. We understand that one misguided excavation can result in serious injury to workers or a massive outage that could be crippling to business and communities.

By using Irth’s cloud-based platform, companies can electronically receive, respond to, and resolve excavation requests. Our solution is connected to every one call center in North America, so you can manage 811 tickets no matter where your critical network infrastructure is. Our technology is also constantly updated to adhere to regulations across all states, provinces, and territories. We’re committed to ensuring your critical assets are functioning and protected from potential damage.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

When it comes to damage prevention, nobody has Irth’s experience with 811 ticket management.

Protect your critical infrastructure, improve public safety, and meet time-sensitive regulations — all from one platform.

Irth’s market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility, and telecom companies across the U.S. and Canada trust Irth for damage prevention, asset integrity, land management, and training solutions. Powered by business intelligence, analytics, and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment. Irth has been the top provider for 811 (one call) ticket management and utility locating software since 1995.

Contact

5009 Horizons Drive
Columbus, OH 43220

614.784.8000

sales@irthsolutions.com

support@irthsolutions.com

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